For approximately one hour between 2PM and 3PM EST our phone service was knocked out. Due to growth we ordered a block of additional DIDs (direct dial in numbers) and our VoIP IAX provider inadvertently reset all our DIDs to a different proxy server. Unfortunately, we were registering our PBX to the wrong VoIP proxy server and as a result of it, majority of our direct dialin numbers failed to connect. Among major numbers affected were our primary toll free number (877) 546-0316 and our primary local number for international calls (407) 465-6800.

We were able to quickly identify and resolve the problem but suffered approximately an hour of outage without a record of phone calls missed. We are sorry about any inconvenience this may have caused, if you missed us please keep in mind that you can reach most of us via the support portal, email, instant messaging and of course, direct sip dial if you are on VoIP as well we do accept connections at sip.ownwebnow.com  

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