Overview

Microsoft CRM 3.0 helps businesses automate sales processes and helps mobilize the sales force. Through its service module, Microsoft CRM allows you to provide superior customer service and make more informed business decisions. Microsoft CRM is available securely over the web but also has superior integration with Microsoft Outlook 2003 and offline mobile functionality through Pocket PC.

Features

Microsoft CRM 3.0 is modular and available for sales, service or a suite combination of both. For more advanced features, Microsoft CRM 3.0 Professional editions are available with enhanced feature set and integration into accounting systems.

• Sales Force
  Microsoft CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process - helping ensure a shorter cycle, higher close rates, and improved customer retention.
  
  
• Customer Service
  Microsoft CRM Customer Service helps your business increase its capacity to handle requests without increasing employee count. Microsoft CRM Customer Service helps your service representatives provide customers with the consistent, efficient service that ensures satisfaction.
  
  
• Mobility Features
  Microsoft CRM Mobile 3.0 allows users to quickly manage account information, add and organize business contacts, schedule important meetings, and track existing sales opportunities—all while working from a Pocket PC or Pocket PC Phone Edition with Windows Mobile 2003 software.
  
  

Benefits

Own Web Now provides a completely managed CRM solution for your business. We deliver all the software and appropriate hardware for your CRM implementation, complete with licensing, initial setup and available custom development. All you have to do is point your web browser to CRM or install a Microsoft Outlook 2003 Add-in for CRM.

• No up-front investment
  Server solutions reqiure more than the ordinary desktop computer: you need reliable storage, quality hardware, licenses for the operating system, productivity and security applications. By accessing Own Web Now over the Internet you eliminate all the costs involved in ownership of the system that may not be adequate for more than 3 years.
  
  
• No maintenance costs
  Server solutions require expert personel to configure and maintain them day-to-day. Because servers are always on and always available they can always be attacked by hackers, requiring contstant monitoring, tuning and patching. Own Web Now solution is managed by a team of MCSE's (Microsoft Certified Systems Engineers) around the clock, 24/7.
  
  
• No waiting
  Properly designed server solution takes time - to order, configure and test. By taking advantage of Own Web Now solution you can start using server applications the same day.
  
  
• High availability
  Own Web Now systems are located in multiple data centers around the world. With multiple Internet connections you can always be assured that your server will be available no matter how many people are accessing it. Your data is safeguarded on multiple SAN (storage area networks) and your system can always be rebuilt fron the latest backup.
  
  
• Flexible licensing
  Microsoft CRM can be licensed in any way that fits needs of your business. Whether you have a few employees or a few sites, Microsoft CRM licensing will fit your budget.
  
  
• Software Assurance
  With Own Web Now you will never be stuck with the old technology. As soon as the new version of Microsoft CRM becomes available you will be upgraded to it. Likewise, if you ever outgrow your current CRM implementation we will upgrade it for you.