Allow me to introduce you to our 1-2 punch for Autotask users: Orangutime, a time and note tracking desktop application. Autotask develops a fantastic IT management solution and their UI feature set is quite impressive. But there is a need for a more rapid, responsive way to provide quick updates to support requests (notes, time) when there isn’t a lot of bandwidth or while we’re completely offline.

Own Web Now has developed a time and note tracking software and today we’re proud to introduce you to 1.0. Here are some highlights:

• Allows you to start and pause time as you work on your support requests.
• Allows you to provide notes that can be posted back to the support ticket along with the time.
• Resides on your desktop as a native Windows application (it’s fast!)
• Completely secure, uses Autotask API to post your data.
• Just download & login, no installation, deployment or management complexity. Or waiting for stuff to load

Here is how it works. Download the app and double click on it! (Link is available to beta testers, if you’re interested in it please open a support request at https://support.ownwebnow.com). Provide your credentials and login.

Add a ticket you want to work on.

Hit the play button and it will sit on your desktop in the background, tracking time as you work.

When you’re done with the task (or move on to the next one) just pause it. You can see all your current tickets and their time.

If you want to sync a ticket to Autotask, hit the blue arrow and it will upload the contents to the portal.

It’s that simple. It’s also that fast, and when it’s simple and seamless people tend to use it.

We’re looking forward to adding a ton of features to it and we want your help in making it simpler, easier, faster and more effective in helping you track your time and get paid for it.