Earlier today Hank Newman and I presented our ConnectWise integration, you can download the video here.

I would like to thank Howard Cunningham of Macro LLC (MSP servicing Washington DC and Virginia) and Raymond Smith of EZ Network Systems (MSP Servicing Stockton, California) for all the help and ConnectWise insight in creating this integration to serve all of our partners.

The video covered about 50 minutes of exploring the ConnectWise integration value, business case and use scenarios, deployment, getting the buyin of the person deploying it, etc. It will give you some insight into all the areas of ConnectWise and Own Web Now.

A Favor

This effort now completes our integration efforts with ConnectWise and we have no further development plans on our roadmap. We have no ETA on our “hosted ConnectWise” integration of our ConnectWise on-premise billing as it’s not currently possible with ConnectWise cloud API’s and will not be possible in the foreseeable future. With that in mind, I have two requests:

1) If you wish to see an integration point with ConnectWise you need to voice that need to ConnectWise through their forums, user groups and management. You are a ConnectWise client and you simply have more pull than we do. To give the benefit of the doubt to ConnectWise, we are certain that integration points some of you are asking for do not exist because enough users aren’t requesting them and the software company has to allocate resources to the development of features that are most requested. If you want a level of integration that isn’t there, voice it with ConnectWise, not us.

2) If you wish to get more information from us, or our input on the ConnectWise, feel free to invite us to the forums, events, user groups, etc. ConnectWise does not allow vendors at user groups, we have absolutely no access to the ConnectWise University, we have no insight into how to use ConnectWise or a way to formally or informally pool ConnectWise users. We only have our users.

We have made an extraordinary effort at a great expense and a tremendous amount of dedication of a few of our partners. How far we take the ConnectWise integration is at this point up to you. It is easily the most sophisticated integration of support, billing and statistics available not just for a cloud services provider but also for offsite backups and SMTP filtering and hygiene in ConnectWise. It is also the only integration of two way agreement sync, only hosted exchange, web hosting, sharepoint and virtual server billing available for ConnectWise. We have really gone the distance for our partners to help you be competitive in the market.

Now it’s your turn.