We have folks at Own Web Now that do nothing but troubleshoot ExchangeDefender delivery issues all day long and we figured we’d share in the fun. This is the first draft of the document titled Troubleshooting ExchangeDefender Delivery and is meant to help the jr administrators master the art of troubleshooting SMTP.
Download: Troubleshooting ExchangeDefender Delivery (PDF)
Covered in the document are steps to troubleshoot inbound and outbound delivery, server configuration, IP restrictions and even how to help remote senders find out where the issue may be. I have been working hard on designing a troubleshooting portal (to send sample messages, check RBLs, etc) but we thought putting the whole best practices process on paper would be very helpful an save a few trouble tickets in the process.
Take a look at it, hope you enjoy it. Feedback is always appreciated.
