We got some great news from our partner Kerry Riddle, reporting that ShadowProtect is now compatible with AhSay. As you may have noticed, ShadowProtect overwrites Microsoft Windows Volume Shadow Copy drivers and renders all other backup software on that server inoperable because they all use the default VSS driver. If you attempted to use AhSay on a ShadowProtect system you would receive an error when trying to use VSS backups: “String Index out of Range -1.”

We have updated our documentation to account for this update, hope it helps and you can now reenable Volume Shadow Copy on AhSay clients that have ShadowProtect installed.

Kerry provides the following:

OBM 5.4.2.1 fixes the problem. Tests ran without error.

Kerry

—–Original Message—–

OBM 5.2.2.5 / ShadowProtect Server 3.0.0.3 Compatability

Hi Kerry,

Sorry for the delay. The problems are resolved in the latest patches, which can be downloaded from http://download.ahsay.com/support/post-release-patch/obm.zip (for OBM), and http://download.ahsay.com/support/post-release-patch/acb.zip (for ACB) For upgrade instructions, please visit http://forum.ahsay.com/viewforum.php?f=1