New SPAM reports for daily and intraday activity are already hitting our customers inboxes today. We have taken so much feedback from our customer base on these reports and taken every bit we could to help improve them. Among notable options, SPAM reports are now:

• Brandable – Your background color, your colors, your corporate identity and product name in both From: and every line that otherwise mentions ExchangeDefender
• Flexible schedule – Reports can be delivered at any 30 minute interval and are adjusted for your home time zone as well as your date format options (m/d/y, d/m/y)
• Daily and Intraday – Daily reports outline past 24 hours of quarantined mail, intraday show only mail since the last report.
• Custom Message – Reports can be branded with a custom message: Alert your customers and users about network events, new services or just general announcements.

Every level of ExchangeDefender user (administrator, service provider, end user) can manage their SPAM report settings and administrators and service providers can now override all settings for all users under their control. Some best practices are to remember not to set intraday reports to run earlier in the day than the daily reports. Also keep in mind that it can take a few minutes for the reports to be generated because they are prepared in realtime.

Finally, remember that daily reports are a great user self-management tools but should not be used as the primary SPAM management option. Create a shortcut to ExchangeDefender instead. To do so, right click on the destktop, select new Shortcut, type in

https://admin.exchangedefender.com/login.php?

username=theirusername&password=theirpassword

Change theirusername and theirpassword values and they’ll have realtime, searchable access to their SPAM quarantines. Enjoy!

Alert: In order to adjust for the reports around the world everyone will receive multiple reports today (one at 9AM EST, and one at their scheduled time). Starting tomorrow you will only see the reports scheduled at your preset time.