OWN says G’day to Australia
Posted: 2:16 am July 3rd, 2008	Announcements, OwnWebNow

One day after our UK launch we are taking another giant step in our mission to level the world of hosted business services. Today we proudly announce the launch of our Australian line of business, with Exchange 2007, SharePoint v3, Virtual Hosting with the same features, higher storage limits and most importantly, the same price as in United States and Europe.

We would like to again thank our partners in Australia for making this possible with the help of Equinix, SuperMicro and Microsoft. Our partners from Australia and New Zealand have made ExchangeDefender and ShockeyMonkey into a huge regional success and we are doing our part to help our partners from down under add more services to their portfolios. We believe that making these services affordable will open up a lot of opportunities for our partners to provide additional services on top of Exchange and SharePoint that would otherwise not be possible for customers that are not interested or in a position to design servers and reliable network infrastructure required to support their business.

All services will be branded and centrally managed through the upcoming OWN Service Manager portals that will extend the partners brand over services and solutions delivered from our two data centers in Sydney. Portion of profits will be used to help support the local ITPRO communities across Australia.

We would also like to extend special thanks to several individuals that made these moves possible: Dean Calvert of Calvert Technologies, Wayne Small of Correct Solutions, Robbie Upcroft of Microsoft Corp, Jared Hirst of Equinix as well as thousands of partners across Australia and New Zealand that have done business with us throughout the years and demanded these solutions in their country to help serve the emerging market in need of technology business management beyond network infrastructure design and upkeep.

Thank you!

Sincerely,

Vlad Mazek, MCSE
CEO, Own Web Now Corp

OWN Launches European Branch
Posted: 1:08 am July 2nd, 2008	Announcements, OwnWebNow

We are very proud to announce the launch of the European division of Own Web Now Corp. After years of global success with ExchangeDefender and a large growth in our other lines of business in UK, Ireland, Germany, Greece, France, Italy and Spain the demand for an European line of business, and a native European network, made the following moves possible.

Effective July 1st, Own Web Now Corp is proud to start offering all our hosting services in Europe, starting with the following:

Exchange 2007 with 10 Gb Mailboxes by default, OwnWebNow Offsite Backups, SharePoint 3.0, Virtual hosting services for Web (Linux or Windows), SQL, FTP and email.

All services will be priced at identical levels to their United States counterparts but due to the further commoditization of server infrastructure solutions we are able to offer more storage better performance with services spread across the continent: United Kingdom, Netherlands, and Germany.

To comply with the new EU privacy laws, and avoid United States Patriot Act concerns, the European infrastructure is managed and located completely within the EU geographic limits.

With this move we are also establishing funding for IT community support in Europe. Stay tuned for details, further global expansion, new product announcements, centralized management and branding announcements and more over the next few days.

Feature enhancements in upcoming Offsite Backup upgrade
Posted: 1:14 am June 25th, 2008	OwnWebNow

I wanted to share with you some details of the upcoming upgrade to our Offsite Backup service over the next 60 days. If you work closely with us you are perhaps already well aware of the information below but we thought it would be nice to have it in a blog post.

First, starting the first week of July, our European Offsite Backup offering goes online based in United Kingdom with a replication server infrastructure in Netherlands. In United States we already do triple replication between Dallas, Los Angeles and Chicago. The two offsite backup systems will be physically and logically separate, no data stored in European Union will be replicated to United States or vice versa. However, nothing stands to prohibit you from purchasing space on either network and to the surprise of many of our EU clients, the price will indeed be the same as in United States.

Oh, and we’ll also give you quota and account management functionality so you don’t have to work through the tickets and can have centralized service management functionality straight out of our portal

So without further ado, feature set from AhSay 5.5:

• AhsayOBS
  • Backup
    1. N/A - No updates have been made in this category
  • Restore
    1. N/A - No updates have been made in this category
  • Customization
    1. [Pre May-07] Include link to download OBM / ACB based on user type in the welcome email. (ref: SQN-381142)
    2. [Pre May-07] Client requests to have the encrypted password included in the welcome email or make this it available as an optional feature. (ref: TRK-830097)
  • GUI / Reporting / Logging
    1. [Pre Dec-06] Ability to set catalina log files to another directory (it is the catalina.out file in particular. Let the user know how to set the location of this file)
    2. [Pre May-07] Show the expiration date of all trial user accounts on the [List Users] and [User Profile] pages (ref: JMN-416336) 
    3. [Pre Dec-06] Show total number of files and uncompressed file size for each backup set (ref: FMZ-208525)
    4. [Pre May-07] File search and filter function (ref: BFC-291647, QBH-761540, VRT-928212, DOU-264678, 383)
  • API
    1. N/A - No updates have been made in this category
  • Administration / Maintenance / Deployment (e.g user account maintenance, billing, monitoring, system jobs, installer)
    1. (Key Feature) Load balancing support for AhsayOBS
    2. (Key Feature) Add LDAP (or Windows Active Directory) support to AhsayOBS
       1. [Pre Dec-06] Allow backup quota to be shared by group of users (ref: SYA-626989)
       2. [Pre May-07] Allow the default backup set setting for different users or for user groups customizable by administrators (ref: 291)
       3. [Pre Dec-06] Global filter settings - allow client setting to be overridden by server setting at system level, at user level and at backup set level
       4. [Pre May-07] Allow administrator to change the in-file default settings from incremental to differential delta (ref: TST-934738)
  • Replication
    1. [Pre Dec-06] Multi-user homes for RPS, e.g. allow replicating from user home to user home
  • General
    1. N/A - No updates have been made in this category
• AhsayOBM / AhsayACB
  • Integration with other applications (e.g. AS/400, Postgres)
    1. (Key Feature) Continuous data protection - start backup whenever a file is being modified (ref: KLY-561803)
       1. [Pre May-07] Start backup whenever the computer is not in use (no network traffic) (ref: KLY-561803)
       2. [Jun-07] Monitor changes on computer but backup only when CPU utilization is below a configurable percent (e.g. 20%) (ref: WPC-416541)
    2. [Pre Dec-06] Integrate with Microsoft Exchange recovery storage group feature
    3. [Pre May-07] Enable/Disable truncate logs after backing up Microsoft Exchange Information Store (ref: 216)
  • Backup (core backup logics and scheduler) 
    1. [Pre May-07] Add options for user to choose to backup using 256-bit Encryption (ref: XWM-772999)
    2. [Pre May-07] Alert users when listing backup sets with “Run scheduled backup on this computer” not checked (ref: FBT-783473)
    3. [Pre May-07] If a user set “\\” or “\\SERVER” as backup source or filter’s top directory, backup job failed with an unclear error message. Better error messages should be presented to users to explain the problems. (ref: YSH-282296)
  • Restore
    1. [Pre May-07] Allow OBM to run decrypt.bat without contacting OBS as a standalone EXE executable (ref: DPV-515226)
  • Auto upgrade agent
    1. N/A - No updates have been made in this category
  • Customization
    1. N/A - No updates have been made in this category
  • GUI / Reporting / Logging
    1. (Key Feature) Re-design of AhsayOBM / AhsayACB GUI
    2. [Pre May-07] Add the functionality of “Backup and Sleep (Hibernate)” and “Backup and standby” (ref: MMP-653617)
    3. [Pre May-07] Remove “Run all backup sets” from system tray in ACB (ref: CCV-309638)
    4. [Pre May-07] In the restore window, it should give a label to the other radio button (not the original location but the one which allows to choose restoring to another location) (ref: 935)
    5. [Pre May-07] Variable retry interval - it will only wait for 5 seconds for the first retry and all subsequence retries interval will a double of previous retry interval until an interval of 300 seconds is reached (ref: ERY-169217)
    6. [Pre Dec-06] Add the option to skip all files with invalid encrypting key during the decryption process.
    7. [Pre May-07] Ensure that the “UnsupportedLookAndFeelException” will not display when running “RunBackupSet.sh” with a backup set that could not be found on server (ref: LRU-783282)
  • Administration / Maintenance / Deployment (e.g. monitoring, installer)
    1. registry before installation of AhsayOBM to fix the bug of system tray icon not showing during startup when there are duplicates entries to the same executable
    2. [Jan-08] Bug fix - The point-in-time view from AhsayOBM drop down list under the [Restore] tab is not correct and is not consistent with the view of AhsayOBS on the web interface when using advanced retention policy
  • General
    1. [Pre May-07] With the current restore.bat or restore.sh, Java will pop-up a prompt to reconfirm whether to overwrite previous files when restoring to an existing folder. This doesn’t make sense as people may not have a GUI when using command-line, besides, it doesn’t work when they use a OS level scheduler to trigger the script. Provide a switch to the script file so that no reconfirmation will be prompted. We may want to consider putting in a synchronization logic to the restore function as well. (ref: TYW-997121) 
    2. [Pre May-07] (bug) OBM doesn’t timeout in 6 hours (ref: VOZ-927176)
    3. [Pre May-07] Users first logon to OBM using the encrypted password, it should prompt the users to change their password. (ref: TRK-830097)
• AhsayOBX (AhsayOBS, AhsayOBM & AhsayACB)
  • Administration / Maintenance / Deployment (e.g. monitoring, installer) 
    1. (Key Feature) Ability to initiate backup from OBS (ref: QDP-817039)
  • Backup
    1. [Pre Dec-06] Allow backup schedule to run every X minutes (ref: 234)
  • Restore
    1. [Pre May-07] File search and filter function in OBS and OBM (ref: BFC-291647, QBH-761540, VRT-928212, DOU-264678, 383)
  • GUI / Reporting / Logging
    1. [Pre May-07] Change “Show jobs after….” to “Show job as of ….” (ref: HSO-458501) 
    2. [Pre May-07] In the restore window, it should use “AS OF” instead of “After” a certain jobs (ref: 935)
• Network Attached Storage (NAS) integration
  
  • [Nov-07] Integrate OBS into Thecus NAS products:
    1. Building a client utility which install AhsayOBS into NAS products
    2. Enhance user experiences by streamlining the installation process with easier installation instructions

AhsayOBS v6.0 (beta: 1-Oct-2008, stable: 1-Dec-2008)

This release will contain bug fixes and enhancements listed below. 

• AhsayOBS
  • Backup
    1. (Key Feature) New backup file system architecture that can span multiple partitions and run faster. For example, multiple user homes for the same user, allowing a user to span multiple user homes (ref: HUM-981718, 548)
       1. [Pre May-07] Permission updates should not increase the storage massively (ref: AIC-665482)
  • Restore
    1. N/A - No updates have been made in this category
  • Customization
    1. [Pre May-07] Add the option to change where OBM stores the log files (ref:  HOU-743486, 382)
  • GUI / Reporting / Logging
    1. (Key Feature) Re-design GUI using AJAX
    2. [Pre Dec-06] Auditing of all administrative activities 
    3. [Pre Dec-06] Add remaining quota to usage report 
    4. [Pre Dec-06] Once detects the client has exceeded storage quota subscribed, can show an option for the user to request how much more storage is needed, and allow user to buy additional storage and proceed with backup
    5. [Pre Dec-06] Raise quota automatically and send confirmation emails to user and admin
    6. [Pre May-07] Generation the following reports on OBS side (ref: 790):
       1. Report on when users were first registered so I can keep track of renewals (I know the usage report gives this info but it is static and without manual intervention, I can’t manipulate it)
       2. Any point in time report between dates on when and which users restored files
       3. Missed user backups
       4. Backups with errors (essential from a customer services point of view)
    7. [Pre May-07] File search and filter function as in AhsayOBS (ref: BFC-291647, QBH-761540, VRT-928212, DOU-264678, 383)
  • API 
    1. [Pre May-07] Enhance ListBackupJobs API with more details (e.g. username, job name, start time, end time, upload size and job status) (ref: EEU-184625, 547) (This has been delayed because a simple testing showed that this could lead to significant slow down in response time of this API because it would take too long to get the backup job status of all backup jobs)
  • Administration / Maintenance / Deployment (e.g user account maintenance, billing, monitoring, system jobs, installer)
    1. [Pre Dec-06] A routine job that merges delta files with full backup files on AhsayOBS
    2. [Pre Dec-06] Allow retention policy to keep a certain number of versions of the same file 
    3. [Pre Dec-06] Allow user type to be defined by partners, e.g. paid, trial, others
    4. (Key Feature) Integration with Windows Active Directory and OpenLDAP
       1. [Pre Dec-06] Backup report setting per user group or per user instead of per system right now (NTT request)
       2. [Pre Dec-06] Enable different administrator accounts for different group. These group admin accounts will have privileges to manage accounts under their own groups (ref: XSB-581351, RER-199696, RWI-435051, TKD-379677)
       3. [Pre May-07] Delegate user account management to other support staff without giving them full administrative privileges (ref: 347)
       4. [Pre May-07] Add “Company” Field in User Profile (ref: XSB-581351, RER199696, RWI-435051)
       5. [Pre May-07] Add “phone number” field for user account (ref: RUX-816258)
       6. [Pre May-07] Provide a “Company Name” field for each user account. This field should only be visible and modifiable by the administrator. Administrators should also be able to sort and filter accounts by company name. (ref: 650)
       7. [09-05-2008] Add functionality to backup/restore full OBS configurations, not including userdata (ref: UQT-815782)
  • Replication
    1. (Key Feature) Many-to-one and one-to-many server data replication
    2. [Pre Dec-06] Replicating selective users (or backup sets) from OBS to RPS (ref: FBT-783473)
  • General
    1. [Pre Dec-06] Add support of time zone GMT+9.5 (Adelaide) 
• AhsayOBM / AhsayACB
• Integration with other applications (e.g. AS/400, Postgres)
  1. (Key Feature) Bare metal backup / restore
  2. (Key Feature) Backup Framework (allow OBM to be integrated with other applications)
     1. [Pre Dec-06] Allow AhsayOBM to be easily extended to support Sharepoint, Sybase’s iAnywhere, Progress database, Quicken, Quickbooks (*.qbw files), Peachtree, MAS90 module for Peachtree
     2. [Pre Dec-06] Install OBM in silent mode - Embedded “User Account” / API to create user account
     3. [Pre Dec-06] Automatically create a “standard” backup set for target application
     4. [Pre Dec-06] Expose OBM features as external API
     5. [Pre Dec-06] Allow OBM to be hidden from end users, file restore can be invoked through API
     6. [Pre May-07] IMAP mailbox backup - Scalix support. (NB: Scalix is a Linux based Exchange server replacement ) (ref: RFZ-476395)
     7. [Pre Dec-06] Add filter to exclude files from a certain date
     8. [Pre Dec-06] Extract individual email from Outlook (PST) file
     9. [Pre Dec-06] Upload checksum incorrect backup file again during backup
     10. [Pre Dec-06] Add multi-thread delta file calculation & upload for performance
• Backup (core backup logics and scheduler)
  1. N/A - No updates have been made in this category
• Restore
  1. N/A - No updates have been made in this category
• Auto upgrade agent
  1. N/A - No updates have been made in this category
• Customization
  1. N/A - No updates have been made in this category
• GUI / Reporting / Logging
  1. [Pre May-07] (bug) OBM backup source of a mapped directory disappears after the mapped drive is unmapped. The backup set will still backup that directory but cannot find the path in the backup source. Web interface will still show the mapped path. (ref: WVK-850816, ORO-725960)
  2. [Pre May-07] Add the option to “Skip logging failed backup of all open files as error” when running backup in OBM / ACB (ref: GXH-275737)
  3. [Pre Dec-06] Add wizard to detect if SQL or Exchange is installed and configure it automatically
• Administration / Maintenance / Deployment (e.g. monitoring, installer)
  1. N/A - No updates have been made in this category
• General
1. N/A - No updates have been made in this category

PHP upgraded to 5.1.6
Posted: 8:49 pm June 14th, 2008	General

We have completed the rollout of PHP 5.1.6 scripting language on our clustered web hosting platform. PHP 5.1.6 is our first upgrade from PHP 4.x and opens up a new world of possibilities for our partners and customers to utilize many open source and commercial web applications free of charge on top of their web hosting accounts.

Stepping up NDR and DSN filtering response
Posted: 11:39 pm June 8th, 2008	ExchangeDefender

Due to the enormous amount of feedback by our customer base we are stepping up the defense from NDRs received for the emails that were not originated by your users to begin with. This is often called NDR blowback, backscatter, fake virus or worm storm, etc. It happens when someone uses your email address to relay an enormous amount of SPAM to the remote servers and encounters a lot of dead mailboxes that may have already been removed or had their quotas filled with SPAM. Naturally, an error bounces back to you because the remote server thinks you sent it.

We have had NDR backscatter protection for quite some time but the cries from our customer base have forced us to take away our liberal stance on this issue. We are now strictly enforcing NDR legitimacy, meaning that we will only deliver NDR mail if the message was sent through one of our outbound servers. Anything else, because we cannot validate it, will be automatically thrown into the SPAM queue if you choose to quarantine SPAM messages.

Are NDRs SPAM?

No, the non-delivery receipts and delivery status notifications are not SPAM. They do not contain any unsolicited commercial communication, they are not selling anything, they are not dangerous in any way. They are annoying, very annoying when you receive a few hundred in a span of a minute. How did this happen? Well, someone you previously emailed likely got infected by a worm or a virus that searched their hard drive (mailboxes) for email addresses. It then took a random address and joined a botnet and sent thousands of messages and made them appear they came from you. Because the remote (recipient) server did not have proper SPAM protection it blindly accepted the message and issued a rejection.

How does ExchangeDefender know what passed through it and what did not?

ExchangeDefender outbound network stamps each outgoing message with a hash key. When the message is returned in a form of a DSN or NDR we check the SMTP header for the presence of our hash key, we decode it and compare with the local copy stored in our server along with the matching From: message. If the hash key matches the sender of the message the email is passed on to other filters. If it doesn’t it means that  the message is a bounce to the message you never sent in the first place because it did not go through our network and it did not get stamped.

What to do if you still keep on getting NDRs?

There are a few things:

1. Check that you are sending mail using outbound.exchangedefender.com as your organizations smarthost.
2. Check that you only have inbound30.exchangedefender.com as your only MX record. If you have more than one your configuration is broken, follow the deployment guide.
3. Check that you are enforcing IP restrictions, port 25 only and from our exchangedefender.com network only.
4. If everything looks correct and the NDR was received after Tuesday, May 10th, open a support request with the text of the NDR as well as full SMTP headers of the message for review.

Thank you for trusting us with your mail.

Upgrades to ExchangeDefender SPAM Monitor and Shockey Server Agent
Posted: 10:57 am May 31st, 2008	ExchangeDefender, Shockey Monkey

The long awaited upgrades to our client software are finally out and available for download below. These updates address the issues found in the original releases that prevented the systems from rebooting in certain circumstances. This is a bugfix release only, if you’re not having problems there is no need to download them.

First up, ExchangeDefender SPAM Monitor that alerts you of SPAM waiting for you on the server:

ExchangeDefender SPAM Monitor

SpamMonitor_Setup_v.1.0.2.exe
SpamMonitor_Setup_v.1.0.2.msi

 

Second, the Shockey Monkey Server Agent software designed for Microsoft Windows (2000, XP, 2003, Vista and 2008) used to collect server inventory, logs, WMI data and intelligently feed it to Shockey Monkey for managed services and asset management:

Shockey Server Agent

ShockeyServer_Setup_v.1.0.2.exe
ShockeyServer_Setup_v.1.0.2.msi

 

Two builds are provided as .exe and .msi, you only need one. The .msi build is special because it can be used to roll out the software automatically using third party management tools.

Our official policy on RBL/blacklists
Posted: 10:52 am May 28th, 2008	ExchangeDefender, OwnWebNow

With more and more misconfigured mail servers generating junk rejections we felt it was time to discuss our official policy on realtime blacklists (RBL) and the extent to which we support them.

First of all, all Own Web Now Corp mail servers and every piece of mail leaving our network is scanned for SPAM, Viruses, malware and just about everything we scan inbound mail for we also scan outbound mail for. We do not allow open/blind relaying, we disinfect anything dangerous and take every precaution to keep dangerous content off the Internet. However, from time to time something may slip. Clients still get infected with viruses, clients still use weak passwords or their systems that open up their infrastructure to worms and mail blasts, stuff happens.

OWN Network Operations monitors network activity and RBL lookups 24/7/365 and if there is an item that slipped our post and made it into an RBL (it usually takes just one piece) we immediately quarantine the user and request removal. We monitor over 100 RBLs and immediately act to make sure none of your mail is returned or bounced.

However, as more and more mail server administrators lose control over their servers, they start implementing policies that affect the ability to deliver legitimate mail to them. Because some of the best RBLs are also commercial some users stoop to stealing DNS RBL zones, longer RBL lookup caching to avoid being rate-limited and kicked off the free service, or their mail servers simply have no resources to fight with the SPAM.

Because our servers act as a transparent stateful proxies, meaning that we deliver your mail on your behalf, if there is a time that we have to return the message you will see outbound.exchangedefender.com as the server providing information on why the message was returned. This does not mean that outbound.exchangedefender.com rejected your message, it is simply quoting the error it received from the remote server.

Own Web Now Corp does not have control of the remote servers, it usually does not have a relationship or contact information for neither the sending server (you) or the recipient (where you are sending mail) so we are unable to help with any rejections that happen outside of the generally accepted rules and protocols around mail delivery. If the mail server on the other side didn’t implement their RBL directives correctly, if they are overloaded, if they manually chose to program in a configuration to reject your mail or anything out of the normal course of server management - we can’t help.

If you are seeing sources that are not adhering to these generally accepted rules such as quoting why the IP was blocked or message returned, we recommend you remove outbound.exchangedefender.com from your smarthost configuration and route messages to them directly. If that fails as well, try to contact the mail server administrator if you can locate their contact information. If you are tech savvy, you can create an SMTP connector for a given address space and route mail for particular domains directly to their mail servers, bypassing ExchangeDefender outbound proxies completely.

Just to repeat, we constantly monitor network traffic and actively keep our servers off RBLs that you can find at www.dnsstuff.com. We do everything in our power to assure mail delivery but if the configuration change on the remote end specifically interferes with that delivery that is the place you need to contact and find a way to get mail from your network delivered to theirs.

When [SPAM] and [SureSPAM] slide through
Posted: 7:07 pm May 8th, 2008	ExchangeDefender

Lately we have been fielding a lot of questions about why [SPAM] and [SURESPAM] messages keep on sliding through to the end users. We have also seen a lot of activity with users complaining about SPAM making it to them uninterrupted when it comes from an email address within their domain. Here is the problem:

In nearly all cases that we investigated, the user actually whitelisted their own domain or their own domains email address.

Why would this happen? Well, users tend to scan messages and look for familiar names and subjects. When they encounter something they recognize, like an email address from their colleague or from themselves, they trust the sender. When they trust the spoofed address, all future mail comes through, causing frustration for everyone involved.

Advise your users not to trust their own email address space when it shows up in ExchangeDefender SPAM reports. ExchangeDefender only intercepts messages going in and out of the organization, it does not filter internal messages. Any mail with the domains address space caught by ExchangeDefender is highly likely to be spoofed.

Of course, usage and configuration of ExchangeDefender is up to you, we make the product flexible enough to allow you to set your own policies. But blindly trusting entire domains and mirrored trust sets (from exchangedefender.com to exchangedefender.com for example) will only let dangerous items through. Consider tightening up the ship if you are seeing ExchangeDefender starting to slip, our metrics show that our detection rate keeps on going up as both volume and percentage.

As always, thanks for letting us clean your mail.

Shockey Monkey 2 Beta Launched
Posted: 6:20 am May 5th, 2008	Shockey Monkey

Shockey Monkey 2.0 Beta (build 1.9.21) was upgraded on all portals last night and is fully supported by Own Web Now Corp as mentioned last week. We anticipate this beta interval to last roughly one month with most attention being paid to the sensible integration of all the Shockey Monkey features.

There are two threads activated specifically for build related bugfixes and feature requests. Simply login to https://support.ownwebnow.com and paste either shortcut to join the active development of the PSA system designed specifically for the needs of the small business specialists.

Roadmap: Once the beta is completed in late May, Shockey Monkey signup forms will be available on the homepage. In the meantime, Shockey Monkey is in a closed beta and only available to our valued partners that make it possible for us to build these solutions.

So join in on the fun and help us design something uniquely suited to your business. OWN is a dedicated partner company.

Sincerely,
Vlad Mazek, MCSE
CEO, Own Web Now Corp

Shockey Monkey 2 Official Support
Posted: 7:48 am May 2nd, 2008	Shockey Monkey

Starting May 1, 2008, Own Web Now Corp will officially support Shockey Monkey 2.0 beta and further releases over the phone during business hours and over the web 24/7/365 as with all our other products. The support will be free and unlimited, a PSA first, and will not require extended support contracts that are a norm for this type of an application. We are also offering a 24 hour SLA, meaning your case will be assigned, processed and worked on within 24 hours of opening the case.

Scope of Support

Technical support will be limited to the use of the product as documented, installation and configuration, third party software integration and basic configuration troubleshooting. Any bugs or feature requests are not covered under the scope of support as they require development, testing, analysis, documentation and deployment management and will be handled by teams other than support. Should you encounter a bug or can think of a great feature, click on the Development tab in our system and provide a bug or a feature. If you create a support request that is a bug or a feature request we will move the support request to the feature request or bug sections of our portal on your behalf.

For support, https://support.ownwebnow.com